We recommend purchase a monthly support contract for small and medium businesses that need priority support to solve IT problems that may arise.
It also gives you peace of mind that their systems are controlled and maintained regularly.
Our Expert Advisors contract includes:
Fixed monthly fee
Priority over the payment option "Pay As You Go"
Unlimited phone and remote access support
Site support outside working hours
System backup and security
Full audit of the system, documentation and installation support tools
Each monthly IT support contract is individually tailored to your individual needs and is based on your individual systems and the service level agreement (SLA) that you 'require.
Each monthly contract IT support is individually tailored to their particular needs and based on their particular systems and service-level agreement (SLA) that you require. For example, support contracts can range from a simple office setup with a couple of desktops to complex server installations with remote users connecting from home offices, laptops and smart mobile phones .
Una serie de planes de soporte de muestra se dan a continuación para dar una idea de los servicios ofrecidos.
A series of sample holder plans are given below to give an idea of the services offered. We offer support for the following systems:
- Desktop Computers - running Windows XP, Vista and Windows 7, Mac OSX, Linux (CentOS, Debian, Ubuntu, FreeBSD)
- Servers - running Windows Small Business Server 2003 and 2008, Linux (CentOS, Debian, Ubuntu, FreeBSD)
- Laptops - running Windows XP, Vista and Windows 7, Linux (CentOS, Debian, Ubuntu, FreeBSD)
- Smart Phones - iPhone, HTC, Blackberry, Nokia, etc.
- Printer, scanner and fax
- Microsoft Exchange Server - versions 2000, 2003 and 2007
- Microsoft SQL Server - versions 2000, 2005 and 2008
- Microsoft Internet Infomation Server (IIS) - Versions 6 and 7
- Internal networks, broadband, virtual private networks (VPN)
- Firewalls, Routers and Switches
- Antivirus Software
- Anti-Spam Software
- Systems and software backup and restoration
- Microsoft Office - versions 2003, 2007 and 2010, 2013.
- Sage Line 50 Accounts (all versions)
- Sage Act! Premium (all versions)
For more information about options for computer support and maintenance has to offer, or any of our other products or services, contact us by phone or email and we will be happy to help.